What category do you fall under?

It’s good to have ideas.
It’s good to have thoughts.
It’s good to want to see your thoughts and ideas in action. Brought into the real world. Until it’s put into action and then something happens. The real world steps in.

If it looks good on paper then surely it must look good putting in place. This is the thought of an Idealist.

The world is based on different people. We are all different, which means we think, act, talk, communicate, react, live, feel, defend, protect, achieve, among many other things, differently.

I don’t know why or how come big businesses have to put Metrics into a work place, especially in Call Centers. I get that call control is required, I get that some some people can slack off, or call avoid, but if it’s that blatantly clear that workers are doing this then something is off. Something is wrong.

I understand goals but metrics are not goals. Metrics measures your performance. Metrics are an insidious way to control you. To push you. Instead of focusing on your job, you’re focused on clock watching, focused on meeting targets, focused on your own subconscious only to leave out what really matters in the end, which is the client.

Realists know the truth, the facts. They have direct access to the frontline and meet the challenges provided to them head on. They actually know what works in a system, what needs improvements, and what doesn’t work. So my question remains the same. Why are realists not approached by idealists in a given situation?

It’s gotta be the most frustrating aspect of my own job. And knowing we don’t have any say in anything is angering. Oh, sure, they’ll tell you to put in feedback but does it ever really get considered? Nah!

What is my point and why am I writing about this? To be honest, I have no clue. I just think it’s about venting the frustrations that a million of us around the world in Call Centers have to deal with on a daily basis. It’s mentally draining, and exhausting. The company I work for has been contracted for another company and this “other” company just doesn’t “get it”. Maybe one day I’ll blog about my experience with this current job but that won’t happen until I’ve quit.