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Continue reading →: You can’t “SAY” what you can’t “SEE”
I experienced a customer interaction that had left me dumbfounded. As a technical advisor in my level I have to deal with customers daily. And we can get all types. So, I had an experience with a customer that didn’t go down very well. But just to lay a bit…
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Continue reading →: I Am My Mother
Have you ever stepped back and looked at someone and just watched them? I don’t mean judge, I mean just watch them. Watch the way they talk, the way they move, stand, how they hold their posture, how they look at items if they’re shopping. Just watch. I’ve found that…



